Total Quality Management – Principles, Benefits, Pros & Cons

TQM principle

TOTAL QUALITY MANAGEMENT TOOL   INTRODUCTION Have you ever bought something with full excitement and have preplanned how will you use that product or service; you get carried away in your dreamland enjoying the experience you might get while using that something (product/service) you’ve bought. Suddenly you encounter that the product/service is defected or is faulty, here is the point where companies lose their customers. The expectations set are not met by the company and the value for money is taken for a toss, then what’s next – an irritated…

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